9/11 families carry on without really knowing

One thousand, one hundred and eleven families of September 11th victims have never had an identification of the remains of their loved ones.

Newsday’s Craig Schneider and Anthony M. DeStefano spoke to a number of them — including two 9/11 Tribute Museum walking tour guides Jim Giaccone and Phyllis Frank — about what it is like to grieve without a grave. They also spoke to the Office of the Medical Examiner about the process of identifying remains.

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