The 9/11 Memorial is a national tribute of remembrance and honor to the 2,983 people killed in the terror attacks of September 11, 2001 and February 26, 1993. In order to accommodate visitors while the Memorial is surrounded by ongoing construction on other World Trade Center projects, visitors must reserve advance passes for a specific date and time. Since opening to the general public on September 12, 2011, the Memorial has been visited by more than a quarter of a million people. Visitor passes are free and available through the Memorial’s online reservation system, www.911memorial.org.
Family members have special access to the 9/11 Memorial through a separate entry and reservation system specifically for families. 9/11 family members can reserve visitor passes via email by sending the requested date, time and names of all people visiting to firstname.lastname@example.org. Please include the name of your loved one as it appears on the Memorial along with your relationship. 9/11 family members’ reservations made through this email will always be secured from a permanent allocation of passes set aside for families. Reservations may also be made by phone (212) 266-5201. 9/11 family members can also reserve visitor passes by calling this dedicated phone line from 9 a.m. – 7 p.m. daily. Staff at this number will also provide assistance in planning a visit.
There is a separate reception area/entry point for 9/11 family members, located at 90 West Street. To locate the name of your loved one, visit http://names.911memorial.org. Please view this special site where you can see your loved one’s name and its permanent location on the Memorial in advance of your visit.
For more information on family visits, go to www.911memorial.org/911-family-member-visitor-passes